New MCP server — your calls inside Claude

Ask your phone system
how many calls you missed.

CX-Engine measures, transcribes and analyses every call on your 3CX or Yeastar PBX. The numbers from Expert Statistics, the “why” from Insights AI — in one assistant, in plain language.

Demo on your own data Try the live demo
  • 14-day trial
  • No credit card
  • EU hosting

CX-Engine Assistant

acme.3cx.eu

The numbers and the “why”, in one place

The assistant combines your PBX statistics with the transcript and AI analysis of every call.

Connects to your PBX 3CX Yeastar
resellers
10+
installations
500+
uptime
99.9%

The problem

Your PBX records everything.
You get nothing out of it.

Invisible missed calls

Nobody knows how many calls are lost, at what time, on which queue. So nobody fixes it.

Recordings nobody listens to

Hundreds of hours stored “just in case”. Zero insight, zero coaching, zero decisions.

Locked-up data

Telephony talks neither to the CRM nor to business tools. Teams retype, records stay incomplete.

The platform

Four products.
One connection.

Each works standalone. Together they turn your phone system into a decision engine.

Insights AI

Every call transcribed with named speakers, summarised, analysed (sentiment, frustration) and audited against your quality grids. Then query all of it in plain language — or from your own AI assistant over MCP.

  • Transcription + speakers
  • Summaries & key topics
  • Sentiment & frustration
  • Quality audits & FCR
  • Natural-language assistant
  • MCP server & exports
Explore Insights AI
#4821 · 06:14 Negative Audit 2.1/5
00:12 Customer — “This is the third time I’m calling about the same invoice…”
00:31 Agent — “I understand, let me pull up your file right now.”
AI summary

Recurring billing dispute, frustrated customer, 24h callback promise not kept. Action: escalate to billing.

Expert Statistics

AI included

Queues, extensions and ring groups in real time. Missed calls by hour, queue and agent, smart alerts, a report every Monday. And your statistics in plain language: ask the question, get the number, the chart and a link to the report.

1,284
Calls
7.2%
Missed
18 s
Avg. answer
AI alert · critical — 18% abandon rate on the Reception queue, Tuesday 12–2pm (usual: 6%).
Explore Expert Statistics

CRM Middleware

Screen-pop, contact creation, call logging — plus AI summary, sentiment or transcript pushed straight onto the customer record. Drag-and-drop field mapping.

call.duration activity.duration_sec
ai.summary activity.notes
ai.sentiment contact.health
Salesforce HubSpot Pipedrive Dynamics Sellsy ActiveCampaign GLPI Atera ConnectWise + any API
Explore CRM Middleware

Smart Routings

Included with CRM Middleware

The brain behind your call flows.

On every inbound call, your call flow queries Smart Routings and gets back the right destination. Opening hours, public holidays, caller region, priority contacts: rules are managed in a simple interface, without touching the PBX. Ideal when you have no CRM to drive routing.

  • Hours & holidays per queue
  • Geographic routing
  • Contacts & custom fields
  • Priority (VIP) callers
  • Satisfaction surveys
  • Import / export via API

Works with any PBX whose call flow can call an HTTP API.

Explore Smart Routings
Inbound call
+33 4 72 •• •• 18
Opening hours Open · Mon–Fri 8am–6pm
Public holiday No
Caller region Auvergne-Rhône-Alpes
Known contact VIP customer
Destination: “Key accounts Lyon” queue801

Example: the answer goes back to the call flow in milliseconds.

Open by design

Your data goes
wherever you want.

Statistics, transcripts, summaries, sentiment, audits, recordings: everything CX-Engine produces is yours and leaves through the door of your choice. No silo, no locked-in data, no proprietary format.

  • No lock-in
  • Revocable token access
  • EU hosting
  • Per-user permissions

CX-Engine

statistics transcripts AI analysis recordings

  • Your CRM

    Summary, sentiment, duration pushed onto the contact record

    push

  • REST API

    JSON, OAuth 2.0 — for your tools and your own developments

    api

  • Web interface

    Dashboards, assistant, CSV / Excel exports

    ui

  • AI agents over MCP

    Claude, Cursor or any MCP client

    mcp

  • Files on your storage

    Transcripts and recordings dropped on every call

    event

MCP server

Your calls, inside the AI assistant you already use.

Insights AI ships an MCP server (Model Context Protocol), the open standard for AI assistants. Connect Claude — or any compatible client — to your calls and statistics in a few clicks.

Read-only

No write access to your telephony data, ever.

Revocable token

Scoped to the PBX of your choice, revocable at any time.

Statistics included

With Expert Statistics, the assistant also reads queues, the call log, repeat callers, per-number and outbound figures, and who is available right now.

Read the setup guide
claude_desktop_config.json 
{
  "mcpServers": {
    "insights-ai": {
      "type": "http",
      "url": "https://your-workspace.cx-engine.com/mcp/insights",
      "headers": { "X-API-Key": "your-token" }
    }
  }
}
count_calls search_calls agent_report audit_report get_call xs_queue_report xs_trend

We only sell through partners

CX-Engine is distributed exclusively by telecom resellers and IT integrators. No direct sales: your customers stay your customers.

Telecom resellers & IT integrators

Resell the whole platform with 30% recurring margin. No development, no hosting, no maintenance — and you will never find us competing with you at your customers.

Become a partner

Businesses & call centres

CX-Engine is bought through your telecom reseller or IT integrator. No partner yet? We will introduce you to one for a demo on your 3CX or Yeastar.

Find a partner

Up and running in under an hour

01

Connect your PBX

3CX or Yeastar, on-premise or cloud. One API key, nothing to install on desktops.

02

The data flows in

Dashboards fed live, calls transcribed and analysed as they happen.

03

You ask your questions

In CX-Engine, in your CRM or from Claude. Sourced answers, exportable and shareable.

Pricing

Readable pricing, all inclusive

Hosting, updates and support included. 14-day free trial, no credit card.

Expert Statistics

from €29 /month

Based on your 3CX simultaneous-call count. Plain-language statistics and AI alerts included.

Most requested

Insights AI

€24.90 /user/month

Transcription, summaries, sentiment, audits, AI assistant and MCP server.

CRM Middleware

from €29 /month

All major CRMs, or any CRM with an API.

Smart Routings included

Smart Routings Smart routing for your call flows. Included with CRM Middleware
See detailed pricing

Resources

Guides and best practices

All articles
Analytics

How Many Calls Is Your Business Losing Every Day?

Most SMBs lose 15–25% of their incoming calls without knowing it. Here's how to find out — and what to do about it.

 Partners

The Reseller's Guide to Adding Analytics Revenue

How telecom resellers can add €100–400/month in recurring margin per analytics client with zero technical effort.

 Integration

Why Your PBX and CRM Should Talk to Each Other

When your phone system and CRM share data automatically, your team saves time, your data quality improves and your customers get better service.

Contact

20 minutes, on your own calls.

We connect your PBX in a demo and you ask your real questions. If it teaches you nothing, we stop there.

  1. 1

    Answer within one business day

    From a product expert or one of our certified resellers.

  2. 2

    Demo on your own data

    Your PBX connected in minutes, your real questions.

  3. 3

    14-day trial

    No credit card, no commitment.

Not ready yet? Explore the live demo demo.cx-engine.app

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